Services

- Configuration of the SIP2 module in Koha ILS to enable integration with third-party machines (e.g., self-check kiosks, book drops, RFID systems).
- Setup and provision of secure network access for third-party devices to connect with Koha ILS.
- Consultation on SIP2 network configuration to ensure proper connectivity.
- Configuration of SIP2 settings within Koha ILS for seamless communication.
- Coordination to prepare access based on the physical location and number of third-party machines.
- Ongoing support for SIP2 configuration issues and system performance.
- Troubleshooting and system optimization for 12 months post-configuration.
- 12 months of technical support and maintenance.

- Custom mobile application development for Koha ILS compatible with Android, iOS, and Huawei platforms.
- The app will provide patrons with seamless access to library services, including searching the catalog, managing accounts, and receiving notifications.
- Estimated development time: 30 working days (subject to specific requirements and customization needs).
- System warranty covering bugs, errors, and performance issues for 12 months.
- Technical support for troubleshooting, updates, and maintenance during the warranty period.
- Fully developed and deployed mobile application for Android, iOS, and Huawei AppGallery.
- Documentation for app usage and basic troubleshooting.
- 12 months of system warranty and technical support.

- Backup the database from Koha Server securely to other backup location via encrypted channels with access restricted to authorized users.
- Clients receive a secure download link to retrieve the backup for disaster recovery (DR) purposes.
- In the event of a system failure, the backup can be restored to a new environment, ensuring minimal downtime and data consistency.
- Security protocols, including encryption, access control, and integrity verification, are enforced throughout the process.
- The service is costed RM 620.00.

- Review client’s Microsoft Azure AD configuration (tenant, domain, user provisioning policies).
- Define integration requirements: authentication flow, Single Sign-On (SSO), and user account mapping.
- Configure Koha ILS server to support SAML 2.0 authentication.
- Backup Koha ILS configuration and database prior to integration.
- Register Koha ILS as an Enterprise Application in Azure AD.
- Configure SAML 2.0 settings (Entity ID, Reply URL, Logout URL, etc.).
- Generate and apply X.509 certificate for secure assertion signing.
- Map Azure AD user attributes (e.g., mail, givenName, sn, employeeID) to Koha patron fields.
- Configure Identity Provider (IdP) metadata from Azure AD.
- Implement user attribute mapping to match Azure AD fields with Koha patron records.
- Set up role-based access (e.g., mapping staff/admin users from Azure AD groups).
- Configure fallback authentication (local Koha admin login in case of AD outage).
- Testing & Validation
- 12-months technical support and maintenance services.

- Identify critical modules and pages vulnerable to bot traffic (e.g., OPAC login, search, staff login).
- Define user experience flow to minimize disruption for genuine patrons.
- Implement an Anti-Bot Verification Page.
- Integrate the verification step for sensitive access points.
- Ensure verification only triggers for suspicious or automated traffic while allowing seamless access for normal users.
- Integrate with Koha session management to ensure verified sessions bypass repeated checks.
- Testing & Validation
- One-time service, with 12 months warranty and technical support.

- Identify required SST receipt format (library logo, patron details, tax number, payment method, etc.).
- Define reporting needs (time-based reports, daily/weekly/monthly statistics, tax breakdown).
- Confirm compliance requirements (e.g., Sales & Service Tax [SST], internal finance policies).
- Develop SST Receipt Generation Module in Koha Staff Client.
- Automate PDF receipt generation upon successful payment (fines, fees, or other charges).
- Implement email delivery of PDF receipts to patron’s registered email.
- Support customizable receipt templates (header, footer, tax ID, terms & conditions).
- Integrate with Koha’s existing payment and fines management workflows.
- Reporting & Statistics: Create staff-accessible reporting interface within Koha Staff Client.
- Transaction type (fines, membership fees, other payments).
- Time period (daily, weekly, monthly, yearly).
- Tax summary (total taxable amount, tax collected).
- Export reports to PDF/CSV for finance department usage.
- Ensure receipts include official library/institution details (address, tax/SST number).
- Maintain audit trail of all transactions and generated receipts.
- Validate receipt generation for all payment scenarios.
- Test email delivery to ensure reliability and anti-spam compliance.
- Validate reporting accuracy with test financial data.
- Provide technical documentation for system administrators.
- Ongoing bug fixes and optimization.
- Documentation and training for administrators and staff.
- 12 months system warranty and technical support.
- Subsequent year of technical support and maintenance is required.

- Provide the service to customize and beautify Koha OPAC according to the existing layout of OPAC. Custom Design and Layout Enhancement.
- User Maintenance Guidelines, provide the guideline to maintain the current OPAC.
- You need to provide your idea or sketch for easier to customize the OPAC. Design Proposal and Mock-up Presentation.
- Post-Customization Support - 3 months of technical support and maintenance to the design, to ensure the stability of the customized design and to assist with any issues that may arise.

- Architecture: Deployment of Koha Integrated Library System (ILS) using a 2-Tier setup for enhanced performance and security.
- Server 1: Web and Application Server (Koha Engine)
- Server 2: Dedicated Database Server (MySQL/MariaDB)
- Secure server communication.
- Optimization of the application server for efficient handling of user requests.
- Database server tuning for high availability and performance.
- Data backup and recovery configuration.
- 12 months technical support and maintenance on 2-Tier configuration.

- Architecture: Deployment of Koha Integrated Library System (ILS) using a 3-Tier setup for enhanced performance and security.
- Server 1: Web Server (Nginx)
- Server 2: Application Server (Koha Engine)
- Server 3: Dedicated Database Server (MySQL/MariaDB)
- Secure server communication.
- Optimization of the application server for efficient handling of user requests.
- Database server tuning for high availability and performance.
- Data backup and recovery configuration.
- 12 months technical support and maintenance on 3-Tier configuration.

- Configure Koha database on two (2) servers with a Master-Slave setup.
- Asynchronous replication from the master to the slave server for data redundancy and disaster recovery.
- Enhances data security and system reliability through a Master-Slave database configuration.
- 12 months technical support and maintenance on Database Master-Slave configuration.

- Configure Koha database into a Database Cluster using three (3) servers.
- Another server is database load balancer.
- Total 4 servers are needed.
- Real-time synchronization across all database servers for high availability and fault tolerance.
- Fully configured Koha Database Cluster with real-time syncing.
- Ensures continuous database availability, load balancing, and data redundancy through a clustered setup.
- 12 months technical support and maintenance on Database Cluster configuration.

- Import patron information from a third-party system into Koha ILS.
- Auto-generate patron accounts in Koha using data from the external system.
- Export patron data from the third-party system in a predefined .CSV format for seamless import into Koha (for both creation and updates).
- Simplifies and automates patron data migration and account management between systems.
- Ensures accurate and efficient data transfer and synchronization.
- Data mapping and format alignment for smooth import/export.
- Testing and validation of data import processes.
- Automation setup for future data synchronization.
- Fully configured patron data integration with automated account generation.
- Custom .CSV export template for data transfer.
- 12 months technical support and maintenance on the configuration.

- Integration of Google Account (OAuth 2.0) with Koha ILS for seamless user authentication.
- Automatic Koha account creation using authenticated Google account information.
- Assistance with Google account setup and configuration in the Google Developer Console.
- Testing and commissioning to ensure smooth integration and functionality.
- Fully integrated Google Account login with Koha ILS.
- Complete setup assistance and functional testing.
- 12 months technical support and maintenance on Google OAuth Integration configuration.

- Integration of EBSCO EDS (EBSCO Discovery Service) with Koha ILS to enable single portal searching.
- Allows users to search both library print materials and EBSCO Host databases directly from the Koha interface.
- Unified search experience for physical and digital resources.
- Simplified access to a wide range of academic and research materials through Koha ILS.
- Setup and configuration of EBSCO EDS API within Koha ILS.
- Testing and verification to ensure smooth search functionality across both systems.
- 12 months of technical support and maintenance.

- Provide technical support and maintenance of Multi-Tier (2-Tier): Web+App - Database.
- for Koha ILS.
- 12 months technical support and maintenance.

- Provide technical support and maintenance of Multi-Tier (2-Tier): Web+App - Database.
- for Koha ILS.
- 12 months technical support and maintenance.

- Configure Koha ILS Application into 2 Application servers to form high availability, to increase your business continuity.
- Provide guide in configure your load balancer and link to 1 database system.
- 12 months technical support and maintenance.

- Maintain Koha Database of Master-Slave configuration.
- The database will asynchronous to slave server.
- 12 months technical support and maintenance.

- Provide technical support and maintenance Koha ILS Ddatabase cluster configuration.
- The database is sync in real-time among the servers.
- 12 months technical support and maintenance.

- Technical support and maintain another instance on the existing Koha.
- Technical support and maintain the existing settings like circulation rules, SMTP email and upload header banner and footer are included.
- 12 months technical support and maintenance.

- Technical Support and maintain the existing Koha ILS integrate with Active Directory via LDAP.
- 12 months technical support and maintenance.