Managed Services - Subscription

- We provide an account for the user to access to our Online Training Platform (Lemonjar Training Academy).
- This videos are used to train the librarian on how to use the Koha ILS module (all from Staff Client and OPAC modules), except Administration module and Tools of Staff Client and the training of system installation.
- Patrons
- Circulation including offline circulation
- Cataloguing
- Course Reserves
- Serials
- Acquisitions
- List and Carts
- Reports
- OPAC
- Searching
- Annual access to Lemonjar Training Academy.

- Provide an account for the user to access to our Online Training Platform (Lemonjar Training Academy).
- The videos are used to train the librarian (system administrator) on how to use the Koha ILS (Administration and Tools modules). This training will not include the training of system installation.
- Administration
- Global System Preferences
- Basic Parameter - Libraries & groups, item types and authorized value
- Patrons & Circulation (Rules & Regulations)
- Plugins
- Catalog
- Acquisition Parameters
- Additional Parameters
- Tools
- Patrons & Circulation
- Catalog
- Additional Tools
- Annual access to Lemonjar Training Academy.

- Koha Annual Maintenance & Technical Support Service [Standard Package]
- Maintenance service after warranty - per 12-months/ 1 year basis
- Contract for 1-year (12-months) technical support & maintenance services as below:
- No preventive maintenance service (online) per annum.
- Unlimited corrective maintenance service (online) per annum.
- On demand system technical support.
- Method of support: online
- System guidance and support guidance to Librarian.
- System data backup, system cleaning and system health checking.
- Maintenance service only involve patch code update and does not include Koha version upgrade. (e.g. Koha 22.05 update to 22.11)
- Maintenance service only include system patch code update (OS, DB, Apache) and does not include major version upgrade. (e.g. Ubuntu 18.04 to 20.04)
- Support Time: Monday - Friday (8:30am - 6:00pm) according to GMT+8 (UTC+08:00).
- Support will be replied within 24 hours during working hours.

- Koha Annual Maintenance & Technical Support Service [Premium Package]
- Maintenance service after warranty - per 12-months/ 1 year basis
- Contract for 1-year (12-months) technical support & maintenance services as below:
- 2 times preventive maintenance service (online) per annum.
- Unlimited corrective maintenance service (online) per annum.
- On demand system technical support.
- First level support: online
- System guidance and support guidance to Librarian.
- System data backup, system cleaning and system health checking.
- Maintenance service only involve patch code update and does not include Koha version upgrade. (e.g. Koha 22.05 update to 22.11)
- Maintenance service only include system patch code update (OS, DB, Apache) and does not include version upgrade. (e.g. Ubuntu 18.04 to 20.04)
- Support Time: Monday - Friday (8:30am - 6:00pm) according to GMT+8 (UTC+08:00).
- Support will be replied within 24 hours during working hours.

- Koha Annual Maintenance & Technical Support Service [Premium Plus Package]
- Maintenance service after warranty - per 12-months/ 1 year basis
- Contract for 1-year (12-months) technical support & maintenance services as below:
- 2 times preventive maintenance service (online) per annum.
- 1 time DR site technical support service (online) per annum.
- Unlimited corrective maintenance service (online) per annum.
- On demand system technical support.
- First level support: online
- System guidance and support guidance to Librarian.
- System data backup, system cleaning and system health checking.
- Maintenance service only involve patch code update and does not include Koha version upgrade. (e.g. Koha Koha 22.05 update to 22.11)
- Maintenance service only include system patch code update (OS, DB, Apache) and does not include version upgrade. (e.g. Ubuntu 18.04 to 20.04)
- Support Time: Monday - Friday (8:30am - 6:00pm) according to GMT+8 (UTC+08:00).
- Support will be replied within 24 hours during working hours.

- This package is only valid for Primary & Secondary School,
- Below 5,000 Records (or known as Titles or Bibliographies) unlimited copies
- 5GB Disk
- System Backup Retention 2 Days
- OPAC Banner And Footer Info only.
- Annual Subscription needed.
- The system can be ready within 24 working hours.
- Online Video Lessons - Koha ILS Basic Training (Code: LSM-K-130). View the video tutorial via https://academy.lemonjar.com.my.
- Technical Support only on system backend.
- Subscription Period: 12 months
- System Guarantee: 100 Mbps Bandwidth. Unmetered Monthly Data Transfer. Security Hardening & Measurement. Service Uptime Monitoring. Data daily backup with retention of 2 days. We maintain and keep the system availability in 95%. System maintenance and updates will be informed in advance. Server located at Tier III data center, 99.99% of guaranteed network up time. Technical support will respond within 24 hours on working hours.
- Pay before use or Cash before delivery.

- This package is only valid for Primary & Secondary School,
- Below 10,000 Records (or known as Titles or Bibliographies) unlimited copies
- 10GB Disk
- System Backup Retention 2 Days
- OPAC Banner And Footer Info only.
- Annual Subscription needed.
- The system can be ready within 24 working hours.
- Online Video Lessons - Koha ILS Basic Training (Code: LSM-K-130). View the video tutorial via https://academy.lemonjar.com.my.
- Technical Support only on system backend.
- Subscription Period: 12 months
- System Guarantee: 100 Mbps Bandwidth. Unmetered Monthly Data Transfer. Security Hardening & Measurement. Service Uptime Monitoring. Data daily backup with retention of 2 days. We maintain and keep the system availability in 95%. System maintenance and updates will be informed in advance. Server located at Tier III data center, 99.99% of guaranteed network up time. Technical support will respond within 24 hours on working hours.
- Pay before use or Cash before delivery.

- This package is only valid for Primary & Secondary School,
- Below 20,000 Records (or known as Titles or Bibliographies) unlimited copies
- 20GB Disk
- System Backup Retention 5 Days
- OPAC Banner And Footer Info only.
- Annual Subscription needed.
- The system can be ready within 24 working hours.
- Online Video Lessons - Koha ILS Basic Training (Code: LSM-K-130). View the video tutorial via https://academy.lemonjar.com.my.
- Technical Support only on system backend.
- Subscription Period: 12 months
- System Guarantee: 100 Mbps Bandwidth. Unmetered Monthly Data Transfer. Security Hardening & Measurement. Service Uptime Monitoring. Data daily backup with retention of 2 days. We maintain and keep the system availability in 95%. System maintenance and updates will be informed in advance. Server located at Tier III data center, 99.99% of guaranteed network up time. Technical support will respond within 24 hours on working hours.
- Pay before use or Cash before delivery.

- This package is only valid for Primary & Secondary School,
- Below 30,000 Records (or known as Titles or Bibliographies) unlimited copies
- 30GB Disk
- System Backup Retention 5 Days
- Koha ILS Basic Training (Online Video Lessons)
- OPAC Banner And Footer Info
- Annual Subscription needed.
- The system can be ready within 24 working hours.
- Koha ILS Basic Training (Online Video Lessons) - Code: LSM-K-130. View the video tutorial via https://academy.lemonjar.com.my.
- Technical Support via email: support@lemonjar.com.my.
- Subscription Period: 12 months
- System Guarantee: 100 Mbps Bandwidth. Unmetered Monthly Data Transfer. Security Hardening & Measurement. Service Uptime Monitoring. Data daily backup with retention of 2 days. We maintain and keep the system availability in 95%. System maintenance and updates will be informed in advance. Server located at Tier III data center, 99.99% of guaranteed network up time. Technical support will respond within 24 hours on working hours.

- This package is only valid for Primary & Secondary School,
- Below 40,000 Records (or known as Titles or Bibliographies) unlimited copies
- 40GB Disk
- System Backup Retention 5 Days
- Koha ILS Basic Training (Online Video Lessons)
- OPAC Banner And Footer Info
- Annual Subscription needed.
- The system can be ready within 24 working hours.
- Koha ILS Basic Training (Online Video Lessons) - Code: LSM-K-130. View the video tutorial via https://academy.lemonjar.com.my.
- Technical Support via email: support@lemonjar.com.my.
- Subscription Period: 12 months
- System Guarantee: 100 Mbps Bandwidth. Unmetered Monthly Data Transfer. Security Hardening & Measurement. Service Uptime Monitoring. Data daily backup with retention of 2 days. We maintain and keep the system availability in 95%. System maintenance and updates will be informed in advance. Server located at Tier III data center, 99.99% of guaranteed network up time. Technical support will respond within 24 hours on working hours.

- This package is only valid for the Intermediate and Professional libraries. Special created for College and University, Special Library and Government Library.
- Below 10,000 Records (or known as Titles or Bibliographies) with unlimited copies
- 10GB Disk
- System Backup Retention 2 days.
- OPAC cuztomization on applying banner And footer Info only.
- Annual Subscription needed.
- The system can be ready within 24 working hours.
- Online Video Lessons - Koha ILS Basic Training (Code: LSM-K-130). View the video tutorial via https://academy.lemonjar.com.my.
- Technical Support only on system backend.
- Subscription Period: 12 months
- System Guarantee: 100 Mbps Bandwidth. Unmetered Monthly Data Transfer. Security Hardening & Measurement. Service Uptime Monitoring. Data daily backup with retention of 2 days. We maintain and keep the system availability in 95%. System maintenance and updates will be informed in advance. Server located at Tier III data center, 99.99% of guaranteed network up time. Technical support will respond within 24 hours on working hours.
- Pay before use or Cash before delivery.

- This package is only valid for the Intermediate and Professional libraries. Special created for College and University, Special Library and Government Library.
- Below 20,000 Records (or known as Titles or Bibliographies) unlimited copies
- 20GB Disk
- System Backup Retention 2 Days
- OPAC cuztomization on applying banner And footer Info only.
- Annual Subscription needed.
- The system can be ready within 24 working hours.
- Koha ILS Basic Training (Online Video Lessons) - Code: LSM-K-130. View the video tutorial via https://academy.lemonjar.com.my.
- Technical Support only on system backend.
- Subscription Period: 12 months
- System Guarantee: 100 Mbps Bandwidth. Unmetered Monthly Data Transfer. Security Hardening & Measurement. Service Uptime Monitoring. Data daily backup with retention of 2 days. We maintain and keep the system availability in 95%. System maintenance and updates will be informed in advance. Server located at Tier III data center, 99.99% of guaranteed network up time. Technical support will respond within 24 hours on working hours.
- Pay before use or Cash before delivery.

- This package is only valid for the Intermediate and Professional libraries. Special created for College and University, Special Library and Government Library.
- Below 30,000 Records (or known as Titles or Bibliographies) unlimited copies
- 30GB Disk
- System Backup Retention 5 Days
- OPAC cuztomization on applying banner And footer Info only.
- Annual Subscription needed.
- The system can be ready within 24 working hours.
- Koha ILS Basic Training (Online Video Lessons) - Code: LSM-K-130. View the video tutorial via https://academy.lemonjar.com.my.
- Technical Support only on system backend.
- Subscription Period: 12 months
- System Guarantee: 100 Mbps Bandwidth. Unmetered Monthly Data Transfer. Security Hardening & Measurement. Service Uptime Monitoring. Data daily backup with retention of 2 days. We maintain and keep the system availability in 95%. System maintenance and updates will be informed in advance. Server located at Tier III data center, 99.99% of guaranteed network up time. Technical support will respond within 24 hours on working hours.
- Pay before use or Cash before delivery.

"1 CPU from AMD EPYC 7313 16C/32T 3.0G 128M
4GB DDR4 RAM
100GB SAS Storage.
100 Mbps Bandwidth
Come with 1 Public IP
Unmetered Monthly Data Transfer
Security Hardening Measurement
Service Uptime Monitoring
Protected by Fortigate Firewall
Hyper-Converged Infrastructure (HCI) environment.
Server daily backup with retention of 2 days.
We maintain and keep the system availability in 95%. System maintenance and updates will be informed in advance.
Server located at Tier III data center, 99.99% of guaranteed network up time.
Technical support will respond within 24 hours.
Annual subscription.
Technical specification of the server can be customized.

- 2 CPU from AMD EPYC 7313 16C/32T 3.0G 128M
- 8GB DDR4 RAM
- 200GB SAS Storage.
- Come with 1 dedicated IP
- 100 Mbps Bandwidth
- Unmetered Monthly Data Transfer
- Security Hardening & Measurement Service Uptime Monitoring
- Protected by Fortigate Firewall
- Hyper-Converged Infrastructure (HCI) environment.
- Server daily backup with retention of 2 days.
- We maintain and keep the system availability in 95%. System maintenance and updates will be informed in advance.
- Server located at Tier III data center, 99.99% of guaranteed network up time.
- Technical support will respon within 24 hours.

NOTE: ANNUAL SUBSCRIPTION BASIS

Secures 1 Domain
Domain validation
Security Level – Medium
256 Bit SSL encryption
Ideal for website that doesn’t collect users’ personal information
Boosts your site’s Google ranking
Including installation service to the system.
Annual subscriptions

Secure Company and Business Websites
Secures 1 Domain
Organization validation
Security Level – High
256 Bit SSL encryption
Affordable professional-level certificate
Make potential customers feel safe to do business on your websites
Boosts your site’s Google ranking
Including installation service to Koha ILS system.
Annual subscriptions

E-Commerce and website with online business transaction
Secures 1 Domain
Extended validation
Security Level - Very High
256 Bit SSL encryption
Suitable for business websites dealing with sensitive transactional data
Boosts your site’s Google ranking
Including installation service to Koha ILS system.
Annual subscriptions

Protects E-Commerce and websites with subdomains
Secures 1 Domain and all subdomains
Organization validation
Security Level - Very High
256 Bit SSL encryption
Efficient solution to secure several subdomains with one SSL
Boosts your site’s Google ranking
Including installation service to Koha ILS system.
Annual subscriptions

Online Technical Support: -
i. Maintain of OS Level of DSpace Repository System inclusive update security patches which can impact DSpace Repository System compatibility.
ii. Maintain the existing cronjobs configuration.
iii. System restores and recovery for DSpace Repository system and DSpace Repository System related services if system corrupted, include OS, App and DB level.
iv. Provide assistance to client’s support channels (from library and IT personnel) when they cannot resolve a specific issue.
v. Provide clarification to client’s Admin if they require guidance before doing a change into the system.
vi. Apply Fix packs or Hot Fixes to the server and the system of DSpace Repository System if required to solve a particular issue.
vii. Provide assistance support on DSpace Repository system integrate with client’s SMTP email and concurrent access.
viii. Fixing of processes or formulas in cubes which is already advised by us that do not work as expected for certain cases (not due to additional logic or changes).
ix. We will do the system patching after office hour if the patching is under planning.
x. Provide preventive maintenance, such as checking on local database backup copies and system cleaning.
The support hours are Monday to Friday from 8.30 am to 5.30 pm (GMT+8:00).
Normally 12-months contract is engaged.
After the 12-months of contract period have concluded, it shall be followed by an application support agreement tied to a number of prepaid man-days.

Online Technical Support: -
i. Maintain of OS Level of EPrints Repository System inclusive update security patches which can impact EPrints Repository System compatibility.
ii. Maintain the existing cronjobs configuration.
iii. System restores and recovery for EPrints Repository system and EPrints Repository System related services if system corrupted, include OS, App and DB level.
iv. Provide assistance to client’s support channels (from library and IT personnel) when they cannot resolve a specific issue.
v. Provide clarification to client’s Admin if they require guidance before doing a change into the system.
vi. Apply Fix packs or Hot Fixes to the server and the system of EPrints Repository System if required to solve a particular issue.
vii. Provide assistance support on EPrints Repository system integrate with client’s SMTP email and concurrent access.
viii. Fixing of processes or formulas in cubes which is already advised by us that do not work as expected for certain cases (not due to additional logic or changes).
ix. We will do the system patching after office hour if the patching is under planning.
x. Provide preventive maintenance, such as checking on local database backup copies and system cleaning.
The support hours are Monday to Friday from 8.30 am to 6.00 pm (GMT+8:00).
Normally 12-months contract is engaged. After the 12-months of contract period have concluded, it shall be followed by an application support agreement tied to a number of prepaid man-days.