FAQ Section

We provide professional implementation, hosting, customization, and support services for open-source library and repository systems including Koha ILS, DSpace, and ePrints. We also offer system integration, training, and ongoing maintenance.

Our solutions are designed for:

• Universities and colleges

• School libraries

• Government institutions

• Corporate and special libraries

Yes. We offer:

• Cloud (SaaS) – hosted in secure Tier III data centers

• On-premise – deployed within your organization’s infrastructure

Koha is a fully featured, open-source Integrated Library System (ILS) used for cataloging, circulation, OPAC, reporting, and more.

Yes. We support full data migration including:

• Bibliographic (MARC records)

• Patron records

• Circulation history

• Fines and transactions

Yes. We support integration with:

• RFID and self-check machines

• SIP2 devices

• Single Sign-On (SSO) (e.g., Azure AD, LDAP)

• Discovery services (e.g., EBSCO EDS)

• Others customization/s?

Yes. We provide structured training including:

• User Training

• Advanced Training

• Administrator Training

These systems are used to manage:

• Theses and dissertations

• Research papers

• Institutional publications

• Digital archives

Yes. You can configure:

• IP-based access

• User login access

Yes. We support standards such as:

• Dublin Core

• MARC

• Custom metadata schemas

Our cloud services are hosted in secure Tier III data centers in Malaysia, compliant with industry standards. 

We implement:

• Firewall protection

• Secure access controls

• Regular backups

• SSL encryption

We provide:

• Email and helpdesk support

• Remote troubleshooting

• System monitoring

Response time depends on SLA level, typically:

• Critical issues: within a few hours (business hours)

• Normal issues: within 1 working day (business hours)

Yes. We offer:

• System updates

• System upgrade (by request, may incur additional charges). 

• Security patches

• Performance optimization

Yes. Most services are offered on:

• Annual subscription (SaaS)

• One-time setup + support plans

Typically includes:

• Hosting

• Maintenance

• Support

• Basic updates

Yes. Please contact us via the Contact Us page to receive a customized quotation based on your requirements.

Yes. We provide customization for:

• UI/UX

• Reports

• Workflows

• Integrations

Yes. We support integration via:

• APIs

• SSO (Active Directory, OAuth, SAML)

• External databases

Typical timeline:

• SaaS Model (basic system): Within 24 hours (business hour)

• Small projects (if involve integration and migration): 2–4 weeks

• Larger institutions (if involve integration and migration): 1–3 months

Yes. We provide consultation to:

• Understand your requirements

• Recommend architecture

• Plan deployment