Services

- Integration and configuration of LDAP (Lightweight Directory Access Protocol) for the EPrints Repository System to enable secure and seamless user authentication.
- Allows users to log in to EPrints using existing organization credentials (Active Directory).
- Auto generate account to the system.
- Automatic authentication for existing users through LDAP.
- Configuration of user roles and permissions based on LDAP groups.
- 12 months technical support and maintenance for the configuration.

- Deployment and configuration of the EPrints Repository System in a 2-Tier architecture for improved performance, scalability, and security.
- Separation of the Application Layer and Database Layer to optimize system operations and data management.
- Server 1 (Application Server): Installation and configuration of the EPrints application, web server, and user interface.
- Server 2 (Database Server): Setup and optimization of the database (MySQL) for secure and efficient data storage.
- Separate the upload folder to database server for easier backup (optional).
- Optimization of server performance and security settings.
- Configuration of communication between the application and database servers.
- 12 months technical support and maintenance for the configuration.

- 1/2 days onsite training - face to face onsite training, with hardcopy and online training manual.
- Comprehensive user training on the EPrints Repository System designed for librarians, repository managers, and administrative staff.
- Focuses on equipping participants with the necessary skills to effectively manage and operate the EPrints system.
- Training Modules: -
i. Introduction to EPrints
ii. Content Management
iii. User Management
iv. Repository Customization
v. Reports and Statistics
- Time duration: 3 hours.
- This training fee is charged per pax. The class can only be opened for at least 3 persons.
- And we will also provide online video lessons for you to review the training on our Lemonjar Training Academy.
- Training Venue and Training Audio Visual System such as projector is prepared by client.
- Outstation charges will be applied separately for Peninsular Malaysia, East Malaysia, and Brunei.

- 1/2 days onsite training - face to face onsite training, with hardcopy and online training manual.
- Comprehensive administration training for the EPrints Repository System, designed for system administrators, IT staff, and repository managers.
- Focuses on equipping participants with the necessary skills to effectively manage and operate the EPrints system.
- Training Modules:
i. System Overview & Architecture
ii. User and Role Management
iii. Metadata and Workflow Configuration
iv. System Configuration and Customization
v. Reports and Analytics
- Time duration: 3 hours.
- This training fee is charged per pax. The class can only be opened for at least 3 persons.
- And we will also provide online video lessons for you to review the training on our Lemonjar Training Academy.
- Training Venue and Training Audio Visual System such as projector is prepared by client.
- Outstation charges will be applied separately for Peninsular Malaysia, East Malaysia, and Brunei.

Online Technical Support: -
i. Maintain of OS Level of EPrints Repository System inclusive update security patches which can impact EPrints Repository System compatibility.
ii. Maintain the existing cronjobs configuration.
iii. System restores and recovery for EPrints Repository system and EPrints Repository System related services if system corrupted, include OS, App and DB level.
iv. Provide assistance to client’s support channels (from library and IT personnel) when they cannot resolve a specific issue.
v. Provide clarification to client’s Admin if they require guidance before doing a change into the system.
vi. Apply Fix packs or Hot Fixes to the server and the system of EPrints Repository System if required to solve a particular issue.
vii. Provide assistance support on EPrints Repository system integrate with client’s SMTP email and concurrent access.
viii. Fixing of processes or formulas in cubes which is already advised by us that do not work as expected for certain cases (not due to additional logic or changes).
ix. We will do the system patching after office hour if the patching is under planning.
x. Provide preventive maintenance, such as checking on local database backup copies and system cleaning.
The support hours are Monday to Friday from 8.30 am to 6.00 pm (GMT+8:00).
Normally 12-months contract is engaged. After the 12-months of contract period have concluded, it shall be followed by an application support agreement tied to a number of prepaid man-days.

- 1/2 days online training - face to face online training, with online training manual.
- Comprehensive administration training for the EPrints Repository System, designed for system administrators, IT staff, and repository managers.
- Focuses on equipping participants with the necessary skills to effectively manage and operate the EPrints system.
- Training Modules:
i. System Overview & Architecture
ii. User and Role Management
iii. Metadata and Workflow Configuration
iv. System Configuration and Customization
v. Reports and Analytics
- Time duration: 3 hours.
- This training fee is charged per pax. The class can only be opened for at least 3 persons.
- Training using ZOOM. The training session will be recorded and will share to the client.
- And we will also provide online video lessons for you to review the training on our Lemonjar Training Academy.

- 1/2 days online training - face to face online training, with online training manual.
- Comprehensive user training on the EPrints Repository System designed for librarians, repository managers, and administrative staff.
- Focuses on equipping participants with the necessary skills to effectively manage and operate the EPrints system.
- Training Modules: -
i. Introduction to EPrints
ii. Content Management
iii. User Management
iv. Repository Customization
v. Reports and Statistics
- Time duration: 3 hours.
- This training fee is charged per pax. The class can only be opened for at least 3 persons.
- Training using ZOOM. The training session will be recorded and will share to the client.
- And we will also provide online video lessons for you to review the training on our Lemonjar Training Academy.

- Deployment of a Master-Slave Network File System (NFS) configuration to enhance data availability, security, and performance for the Repository Management System (e.g., DSpace or EPrints).
- Ensures continuous data synchronization, redundancy, and protection against data loss.
- Backup the Master upload files into another server.
i. Application server - slave folder
ii. NFS - master folder
- Synchronous Replication setup based on performance and data consistency requirements.
- 12-Month Technical Support & Maintenance on NFS configuration.

- to provide technical support on DSpace/ EPrints.
- to investigate the matter and provide the approximate time to use on the support.
- to provide warranty on the solution/ support provided - 4 weeks.
- the support details will be recorded at helpdesk.lemonjar.com.my.
- minimum hour to take is 1 hour.

- to provide technical support on DSpace/ EPrints.
- to investigate the matter and provide the approximate time to use on the support.
- to provide warranty on the solution/ support provided - 4 weeks.
- the support details will be recorded at helpdesk.lemonjar.com.my.
- minimum hour to take is 1 hour.

Suitable for small journal publishers, academic associations, research groups, individual journal owners, faculties or departments starting one journal, and clients requiring a basic and affordable OJS setup.
Included Scope: -
- OJS Installation and Basic Implementation.
- One journal setup.
- SMTP email setup.
- Basic branding setup.
- Basic admin handover.
- 12-month technical support and maintenance service.

Package Scope: -
- Install and configure OJS.
- Create one journal within OJS.
- Configure journal title, journal path, and basic journal information.
- Configure administrator account.
- Configure basic user roles.
- Configure SMTP email notification.
- Apply basic logo and branding.
- Configure basic journal appearance.
- Configure secure OJS files directory.
- Perform basic access and login testing.
- Perform basic submission workflow testing.
- Conduct basic admin handover.
- Provide 12-month technical support and maintenance service.

Positioning Statement: -
The OJS Starter Package is designed for small journal publishers that require a basic and reliable online journal publishing platform. This package provides the essential OJS installation, one journal setup, SMTP configuration, basic branding, admin handover, and 12-month technical support and maintenance service.

Note:
Client to prepare local server or on cloud server.

Not Included Unless Separately Quoted: -
- 2-tier architecture.
- High availability.
- SSO integration.
- Data migration.
- DOI/Crossref setup.
- Theme customization.
- Custom plugin.
- Load testing.
- Penetration testing.
- Admin/user training, unless added separately.
- Annual maintenance renewal after the included 12-month support period.

Suitable for universities, research institutions, government agencies, multi-journal publishers, institutions requiring production-ready OJS deployment, and clients requiring separation between application and database servers.
Included Scope: -
- OJS Installation and Implementation.
- 2-Tier OJS Architecture Setup.
- SMTP email setup.
- Basic branding setup.
- Basic admin handover.
- Basic security configuration.
- 3 pax online admin/staff training.
- 3 pax online user training.
- Basic system documentation.
- 12-month technical support and maintenance service for the implementation and architecture scope.
- Training services include 6-month post-training guidance and do not include technical support and maintenance service.

Package Scope: -
- Install and configure OJS in a structured production environment.
- Configure OJS application server.
- Configure separate database server.
- Configure secure database connection between application and database server.
- Create one journal or agreed journal setup.
- Configure administrator account.
- Configure journal title, journal path, description, and basic journal information.
- Configure basic OJS roles and access.
- Configure SMTP email notification.
- Configure basic logo, branding, and appearance.
- Configure secure OJS files directory.
- Apply basic security configuration.
- Configure scheduled task or cron, where applicable.
- Perform system access testing.
- Perform login testing.
- Perform basic submission and editorial workflow testing.
- Provide online admin/staff training for 3 pax through Zoom.
- Provide online user training for 3 pax through Zoom.
- Record Zoom online training sessions and share recordings with trainees.
- Provide basic system documentation.
- Conduct basic admin handover.
- Provide 12-month technical support and maintenance service for the implemented technical scope.

Positioning Statement
The OJS Professional Package is designed for universities, research institutions, government agencies, and professional journal publishers that require a production-ready OJS platform. This package includes 2-tier architecture, basic security configuration, SMTP setup, basic branding, online user and administrator training, documentation, and 12-month technical support and maintenance service for the implemented technical scope.

Not Included Unless Separately Quoted: -
- High availability application layer.
- Database high availability.
- Disaster recovery setup.
- Google OAuth integration.
- Microsoft AD integration.
- Microsoft Entra ID integration.
- Data migration.
- OJS upgrade.
- DOI/Crossref setup.
- Theme customization.
- Custom plugin development.
- Journal indexing consultation.
- Google Scholar indexing readiness.
- Load testing.
- Penetration testing.
- Additional training pax beyond included quantity.
- Onsite training.
- Annual maintenance renewal after the included 12-month support period.

The OJS SaaS Starter Package combines the OJS Starter Package with Lemonjar-hosted infrastructure on HCI. It is suitable for small journal publishers that do not want to manage their own server.
Hosting platform: Lemonjar hosted infrastructure on HCI, CPU: 2 vCPU, RAM: 8GB, Storage: 100GB, Public IP: Provided, SSL certificate: Excluded, DNS configuration: Client to configure DNS using the provided public IP
Included Scope: -
- OJS Starter Package.
- Hosted OJS environment on Lemonjar HCI infrastructure.
- Create one journal within OJS.
- Configure journal title, journal path, and basic journal information.
- Configure administrator account.
- Configure basic user roles.
- Configure SMTP email notification.
- Apply basic logo and branding.
- Configure basic journal appearance.
- Configure secure OJS files directory.
- Perform basic access and login testing.
- Perform basic submission workflow testing.
- Basic admin handover.
- Public IP address provided to client.
- Client may point their domain or subdomain DNS record to the provided public IP.
- 12-month technical support and maintenance service for the hosted OJS environment and implemented OJS scope.
- Subsequent Year of Subscription is RM 17,362.55.

Exclusions: -
- SSL certificate.
- DNS subscription or domain registration.
- Client-side DNS configuration.
- Data migration.
- 2-tier architecture.
- High availability.
- Database high availability.
- Disaster recovery setup.
- SSO integration.
- DOI/Crossref setup.
- Custom theme.
- Custom plugin development.
- Load testing.
- Penetration testing.
- Onsite or online training, unless separately quoted.
- Storage expansion beyond 100GB, unless separately quoted.

Code: LSM-OJS-DOI-101
This service configures DOI and Crossref-related settings in OJS.
- Review client DOI and Crossref readiness.
- Configure DOI plugin in OJS.
- Configure DOI prefix and suffix pattern.
- Configure DOI assignment rules.
- Set up Crossref deposit plugin, where applicable.
- Test DOI metadata generation.
- Provide guidance on DOI registration workflow.
- Perform sample DOI deposit testing, subject to client Crossref account availability.
- Document DOI configuration.
- Provide 12-month technical support and maintenance service.

Client need to provide the following info: -
- Crossref account information.
- DOI prefix.
- Crossref login credentials or deposit credentials.
- DOI format preference, if any.
- Confirmation of which content types require DOI.

Note: -
- Crossref membership and DOI registration fees are not included unless stated separately.
- Successful DOI registration depends on valid Crossref account and metadata quality.

- Register Account @ Crossref.org for DOI submission.
- Submission less than 100 submissions.
- Additional 200 submissions for first time in order to submit old articles.