Services

- 1/2 days onsite training - face to face onsite training, with hardcopy and online training manual.
- Comprehensive administration training for the EPrints Repository System, designed for system administrators, IT staff, and repository managers.
- Focuses on equipping participants with the necessary skills to effectively manage and operate the EPrints system.
- Training Modules:
i. System Overview & Architecture
ii. User and Role Management
iii. Metadata and Workflow Configuration
iv. System Configuration and Customization
v. Reports and Analytics
- Time duration: 3 hours.
- This training fee is charged per pax. The class can only be opened for at least 3 persons.
- And we will also provide online video lessons for you to review the training on our Lemonjar Training Academy.
- Training Venue and Training Audio Visual System such as projector is prepared by client.
- Outstation charges will be applied separately for Peninsular Malaysia, East Malaysia, and Brunei.

Online Technical Support: -
i. Maintain of OS Level of EPrints Repository System inclusive update security patches which can impact EPrints Repository System compatibility.
ii. Maintain the existing cronjobs configuration.
iii. System restores and recovery for EPrints Repository system and EPrints Repository System related services if system corrupted, include OS, App and DB level.
iv. Provide assistance to client’s support channels (from library and IT personnel) when they cannot resolve a specific issue.
v. Provide clarification to client’s Admin if they require guidance before doing a change into the system.
vi. Apply Fix packs or Hot Fixes to the server and the system of EPrints Repository System if required to solve a particular issue.
vii. Provide assistance support on EPrints Repository system integrate with client’s SMTP email and concurrent access.
viii. Fixing of processes or formulas in cubes which is already advised by us that do not work as expected for certain cases (not due to additional logic or changes).
ix. We will do the system patching after office hour if the patching is under planning.
x. Provide preventive maintenance, such as checking on local database backup copies and system cleaning.
The support hours are Monday to Friday from 8.30 am to 6.00 pm (GMT+8:00).
Normally 12-months contract is engaged. After the 12-months of contract period have concluded, it shall be followed by an application support agreement tied to a number of prepaid man-days.

- 1/2 days online training - face to face online training, with online training manual.
- Comprehensive administration training for the EPrints Repository System, designed for system administrators, IT staff, and repository managers.
- Focuses on equipping participants with the necessary skills to effectively manage and operate the EPrints system.
- Training Modules:
i. System Overview & Architecture
ii. User and Role Management
iii. Metadata and Workflow Configuration
iv. System Configuration and Customization
v. Reports and Analytics
- Time duration: 3 hours.
- This training fee is charged per pax. The class can only be opened for at least 3 persons.
- Training using ZOOM. The training session will be recorded and will share to the client.
- And we will also provide online video lessons for you to review the training on our Lemonjar Training Academy.

- 1/2 days online training - face to face online training, with online training manual.
- Comprehensive user training on the EPrints Repository System designed for librarians, repository managers, and administrative staff.
- Focuses on equipping participants with the necessary skills to effectively manage and operate the EPrints system.
- Training Modules: -
i. Introduction to EPrints
ii. Content Management
iii. User Management
iv. Repository Customization
v. Reports and Statistics
- Time duration: 3 hours.
- This training fee is charged per pax. The class can only be opened for at least 3 persons.
- Training using ZOOM. The training session will be recorded and will share to the client.
- And we will also provide online video lessons for you to review the training on our Lemonjar Training Academy.

- Deployment of a Master-Slave Network File System (NFS) configuration to enhance data availability, security, and performance for the Repository Management System (e.g., DSpace or EPrints).
- Ensures continuous data synchronization, redundancy, and protection against data loss.
- Backup the Master upload files into another server.
i. Application server - slave folder
ii. NFS - master folder
- Synchronous Replication setup based on performance and data consistency requirements.
- 12-Month Technical Support & Maintenance on NFS configuration.

- Professional diagnosis and system evaluation of the existing Repository System to assess its performance, configuration, and integrations.
- Access to the server will be granted for a comprehensive system check-up to evaluate related integrations and system health.
- In-depth analysis of the repository system setup and performance.
- Identification of system components and third-party integrations related to the system.
- Evaluation of system configurations, workflows, and security.
- A detailed survey form/report will be generated and provided after the system check-up, summarizing findings and recommendations.
- Complete system diagnosis report with findings and improvement suggestions.

- to provide technical support on DSpace/ EPrints.
- to investigate the matter and provide the approximate time to use on the support.
- to provide warranty on the solution/ support provided - 4 weeks.
- the support details will be recorded at helpdesk.lemonjar.com.my.
- minimum hour to take is 1 hour.

- to provide technical support on DSpace/ EPrints.
- to investigate the matter and provide the approximate time to use on the support.
- to provide warranty on the solution/ support provided - 4 weeks.
- the support details will be recorded at helpdesk.lemonjar.com.my.
- minimum hour to take is 1 hour.