Internal Services (Sales Only)

- Provide technical support and maintenance of Multi-Tier (2-Tier): Web+App - Database.
- for Koha ILS.
- 12 months technical support and maintenance.

- Provide technical support and maintenance of Multi-Tier (2-Tier): Web+App - Database.
- for Koha ILS.
- 12 months technical support and maintenance.

- Configure Koha ILS Application into 2 Application servers to form high availability, to increase your business continuity.
- Provide guide in configure your load balancer and link to 1 database system.
- 12 months technical support and maintenance.

- Maintain Koha Database of Master-Slave configuration.
- The database will asynchronous to slave server.
- 12 months technical support and maintenance.

- Provide technical support and maintenance Koha ILS Ddatabase cluster configuration.
- The database is sync in real-time among the servers.
- 12 months technical support and maintenance.

- Technical support and maintain another instance on the existing Koha.
- Technical support and maintain the existing settings like circulation rules, SMTP email and upload header banner and footer are included.
- 12 months technical support and maintenance.

- Technical Support and maintain the existing Koha ILS integrate with Active Directory via LDAP.
- 12 months technical support and maintenance.

- Technical support and maintain for Koha ILS to integrate with Active Directory via LDAP.
- With multi servers of local Microsoft Active Directory via LDAP (same host).
- 12 months technical support and maintenance.

- Technical support and maintain Import patron's info from other system to Koha.
- Auto generate account at Koha by using the 3rd party system.
- Export the patron's info out according to our format in .CSV, then we could import the info to Koha (create and update).
- 12 months technical support and maintenance.

- Technical support and maintain of Integrate with Google Account and Create Account in Koha.
- Provide assistance at Google setting.
- 12 months technical support and maintenance.

- To maintain the configuration of SIP2 module of Koha ILS.
- To consult on the network of SIP2.
- Provide consultation on the connection, but not provide the service to configure the third party machines.
- 12 months technical support and maintenance.

- To maintain the Mobile Application for Koha ILS for Android, iOS and Huawei.
- To upgrade the version of mobile application if neccessary.
- 12 months system warranty and technical support.

- To maintain Koha-MyKad software/ application operates in Windows to read MyKad info.
- 12 months hardware and system warranty and technical support.

- To maintain the integration of EBSCO EDS on Koha ILS.
- Able to search EBSCO Host database from Koha ILS, to achieve single portal searching.
- Provide convenient to end user to search for information at Koha ILS for both library printed material and EBSCO database.
- 12 months technical support and maintenance.

- To maintain the customized development to integrate with 3rd party login system.
- To achieve Single Sign On to Koha ILS.
- To get authentication from the 3rd party system.
- To create account and to update acount to Koha ILS.
- 12 months technical support and maintenance to the customized development system.

AN PUBLIC IP ASSIGNED TO THE SERVER.

- 1 CPU from AMD EPYC 7313 16C/32T 3.0G 128M
- 4GB DDR4 RAM
- 100GB SAS Storage.
- 100 Mbps Bandwidth
- Without IP.
- Unmetered Monthly Data Transfer
- Security Hardening & Measurement Service Uptime Monitoring
- Protected by Fortigate Firewall
- Hyper-Converged Infrastructure (HCI) environment.
- Server daily backup with retention of 2 days.
- We maintain and keep the system availability in 95%. System maintenance and updates will be informed in advance.
- Server located at Tier III data center, 99.99% of guaranteed network up time.
- Technical support will respon within 24 hours.

NOTE: ANNUAL SUBSCRIPTION BASIS

- 4 CPU from AMD EPYC 7313 16C/32T 3.0G 128M
- 16GB DDR4 RAM
- 400GB SAS Storage.
- 100 Mbps Bandwidth
- Unmetered Monthly Data Transfer
- Security Hardening & Measurement Service Uptime Monitoring
- Protected by Fortigate Firewall
- Hyper-Converged Infrastructure (HCI) environment.
- Server daily backup with retention of 2 days.
- We maintain and keep the system availability in 95%. System maintenance and updates will be informed in advance.
- Server located at Tier III data center, 99.99% of guaranteed network up time.
- Technical support will respon within 24 hours.

NOTE: ANNUAL SUBSCRIPTION BASIS

- Professional diagnosis and system evaluation of the existing Repository System to assess its performance, configuration, and integrations.
- Access to the server will be granted for a comprehensive system check-up to evaluate related integrations and system health.
- In-depth analysis of the repository system setup and performance.
- Identification of system components and third-party integrations related to the system.
- Evaluation of system configurations, workflows, and security.
- A detailed survey form/report will be generated and provided after the system check-up, summarizing findings and recommendations.
- Complete system diagnosis report with findings and improvement suggestions.