[PREMIUM PLUS] KOHA ANNUAL TECHNICAL SUPPORT SERVICE & MAINTENANCE SERVICE

- Koha Annual Maintenance & Technical Support Service  [Premium Plus Package]

- Maintenance service after warranty - per 12-months/ 1 year basis

- Contract for 1-year (12-months) technical support & maintenance services as below:

- 2 times preventive maintenance service (online) per annum.

- 1 time DR site technical support service (online) per annum.

- Unlimited corrective maintenance service (online) per annum.

- On demand system technical support.

- First level support: online

- System guidance and support guidance to Librarian.

- System data backup, system cleaning and system health checking.

- Maintenance service only involve patch code update and does not include Koha version upgrade. (e.g. Koha Koha 22.05 update to 22.11)

- Maintenance service only include system patch code update (OS, DB, Apache) and does not include version upgrade. (e.g. Ubuntu 18.04 to 20.04)

- Support Time: Monday - Friday (8:30am - 6:00pm) according to GMT+8 (UTC+08:00).

- Support will be replied within 24 hours during working hours.