Description

The is a subscription service to: –

i. Maintain of OS Level of Koha Pay System inclusive update security patches which can impact the system and the integration with Koha ILS System.
ii. Maintain the existing configuration.
iii. System restores and recovery for Koha Pay system and the integration with Koha ILS System and the related services if system corrupted, include OS, App and DB level.
Also including the following: –
i. Provide assistance to client’s support channels (from library and IT personnel) when they cannot resolve a specific issue.
ii. Provide clarification to client’s Admin if they require guidance before doing a change into the system.
iii. Apply Fix packs or Hot Fixes to the server and the system of Koha Pay System if required to solve a particular issue.
iv. Provide assistance support on Koha Pay system integration with Koha ILS System.
v. Fixing of processes or formulas in cubes which is already advised by us that do not work as expected for certain cases (not due to additional logic or changes).
vi. We will do the system patching after office hour if the patching is under planning.
vii. Provide preventive maintenance, such as checking on local database backup copies and system cleaning.
The support hours are from Monday to Friday, 8.30 am to 5.30 pm (GMT+8:00).
Normally 12-months contract is engaged. After the 12-months of contract period have concluded, it shall be followed by an application support agreement tied to a number of prepaid man-days.
Note: For new subscription of Lemonjar Technical Support services, first time system assessment is needed, which will charge one-time fee. Please contact to us for more info via sales@lemonjar.com.my.